Parents Terms & Conditions of Maternity Nurse and Nanny Contract

This Terms & Conditions Contract is between an employer/client, herein after to be called the ‘Client’ and Outstanding Kids Agency the owner of Outstanding Kids Agency. A Client is defined as a person(s) who approaches Outstanding Kids  Agency either via verbal or written instruction and requests Outstanding Kids  Agency to introduce the Client to a Maternity Nurse, Nanny, Consultants, Babysitters, Mother’s Help or any other childcare professional or sourced services requested such as Pick and Drop from School, herein after to be called the ‘Candidate,’ or  for the purpose of employment or other services.

If you do not choose to hire one of our Maternity Nurse or Nannies there will be no fee payable.

By registering with Outstanding Kids either verbally or through written instruction the Client accepts and wholly understands Outstanding Kids Agency’s Terms & Conditions of Business.  Any and all business undertaken by Outstanding Kids Agency is transacted subject to the conditions herein set out, each of which shall be incorporated and implied by any agreement with Outstanding Kids.

Services

Outstanding Kids will introduce a Candidate to carry out work for the Client of such nature as notified by the Client.  Upon placing this request, the Client will specify its exact requirements by providing the full details of the work for which the Candidate is needed to carry out.

The Client shall notify Outstanding Kids immediately should it choose to engage a Candidate introduced or supplied by Outstanding Kids.  As a result of such engagement, the Client agrees to pay a placement fee in accordance with Outstanding Kids  Agency’s Fee Structure.

The introduction of a Candidate to a Client by Outstanding Kids, directly or indirectly, is confidential and such introductions are made individually.  If the Client or a member of the Client’s staff or any acquaintance or associate of the Client, passes on an introduction to any other person or persons within six months of the Candidate’s introduction to the Client by Outstanding Kids, resulting in the engagement of the Candidate, the Client shall be liable for payment of the full fee in accordance with the Outstanding Kids  Agency’s Fee Structure for permanent placements.

Outstanding Kids is run by experienced Postnatal Maternity Nurses, Nannies, Nursery Teachers, and Mothers  each with substantial experience of working in the role of a Maternity Nurse and Nanny and has successfully trained, matched and placed candidates to clients.  Whilst we endeavours to match our candidates to clients by going through all their requirements, we cannot not guarantee, the suitability of any candidate introduced by Outstanding Kids to the Client.  Suitability includes, but is not limited to, a Candidate’s character, honesty, reliability or professional capacity.  Outstanding Kids accepts no liability for any loss, damage, expense or compensation suffered or incurred of any nature by the Client, arising directly or indirectly from an act or omission by any Candidate introduced to the Client by Outstanding Kids  Agency. We do arrange enhanced DBS’s and paediatric first aid courses for our successfully placed permanent candidates if the certificates they hold in both are over a year old. However, we are unable to accelerate the enhanced DBS return once we have submitted it and it is in progress. In these circumstances (if the nanny’s start date is before it is returned) we will run a pre-employment check which will be back before they start. If we are unable to arrange for the maternity nurse/nanny to do a paediatric first aid course before the start date we will ensure that it is booked for as soon as possible after the start date. These are six hour courses that are Ofsted recognised.

Our Full Refund Scheme

If a Candidate engaged in permanent employment by the Client does not remain in the Client’s employment for at least two weeks or has their employment terminated by the Client within two weeks of commencement, Outstanding Kids  Agency will provide a refund of placement fee excluding a £149 administrative fee, if all the following conditions are met:-

  1. The Client notifies Outstanding Kids  Agency within 24 hours of the Candidate’s notice of termination.
  2. The Client paid Outstanding Kids  Agency’s placement fee in full within 14 days of the invoice date, or by the start date (whichever is the soonest)
  3. The Client has not changed the Candidate’s location of employment, the hours originally agreed by the Candidate and Client or the original job description and has provided the Candidate with an employment contract.
  4. The Client did not terminate the Candidate’s employment, or the Candidate did not resign due to unreasonable demands placed upon the Candidate by the Client or for reasons stated above in ‘3’.
  5. The Client still intends to employ a Nanny.
  6. The Client has allowed Outstanding Kids  Agency 4 weeks (commencing from the date the Client notified Outstanding Kids  Agency of the original Candidate’s resignation or notice of termination) as sole Agency engaged by the Client to recruit a suitable replacement Candidate to be engaged by the Client and the Client has not taken on another Nanny.

If the Client has not met the above conditions (1) to (6) Outstanding Kids Agency, the Client is responsible for full payment of the initial placement’s invoice and no refund is due.  Should the Client find the Candidate unsuitable and still retains the Candidate under their employment, Outstanding Kids Agency will offer no refund to the Client.

If it is temporary employment, we do not normally offer a refund (unless there are exceptional circumstances with prior agreement) if the nanny has started with the family.  Agency fee is £30 per day.

Fee Structure

The Client holds full responsibility for informing Outstanding Kids Agency immediately upon enlisting the Candidate’s services whether the Client intends to engage a Candidate on a permanent or temporary basis.  Unless specifically stated by the Client, a request for a permanent Candidate will be assumed by Outstanding Kids Agency, and the applicable fee will be charged to the Client.

  1. Should the Client choose to engage a Live-In Candidate for permanent employment abroad, Outstanding Kids Agency charges a standard fee equal to 6 weeks of the Candidate’s net salary if paid within 14 days of the invoice being issued. If payment has not been fully settled by 14 days of the invoice being issued OR by the commencement of the nannies employment (whichever is the soonest) then an additional 15% will be added to the invoice and it may delay the start date of the nanny and will affect the refund policy.
  2. Clients will pay the following fees upon an offer of engagement made to a candidate and before the start of the placement in United Kingdom

    Temporary placements are placements up to 26 weeks and then a permanent fee applies.

    Fees quoted are for a single engagements only. If a candidate subsequently rejoins the Client at any time in the future then, the Client is obliged to inform Outstanding Kids Agency and to pay the relevant introduction fee again.

    Agency fees are as follows

     £30 per day unless stipulated. plus VAT

    Temporary Placements

    (block booking)

    17% of the candidates’ net salary for the duration of the placement

    Permanent Placements UK

    17% of the candidates’ net annual salary for the first year

    Fees are subject to VAT at 20% .  Fees are calculated based on Candidate’s net salary if paid within 14 days of the invoice being issued. If the payment has not been fully settled by 14 days of the invoice being issued OR by the commencement of the nannies employment (whichever is the soonest) then an additional 15% will be added to the invoice and it may delay the start date of the nanny and will affect the refund policy.

  3. Should the Client wish to engage a Candidate for temporary employment a fee of £30 per week day/night and £50 per weekend and bank holiday night/day will be charged if paid within 3 days of invoice or by commencement of employment whichever is the soonest. (a day or night is seen as any period worked within 24 hours) All fees not settled in accordance with Outstanding Kids Agency’s Terms & Conditions of Business are subject to an additional 15% surcharge on each re-invoice which may occur every 7 days.  Outstanding Kids Agency will invoice the client in advance on a monthly basis for temporary placements. If the terms set out in our terms and conditions are not met it may delay the start date of the Maternity Nurse or the Nanny.
  4. The Client is responsible for paying any temporary Candidate separately and directly.  Should any temporary employment of a Candidate introduced (directly or indirectly) by Outstanding Kids Agency be extended or made permanent within 3 years of Outstanding Kids  Agency’s introduction of the Candidate to the Client, the Client is required to pay the difference between the original ‘temporary candidate’ fee charged and the actual fee that is due on the new time period of employment.
  5. There are no refunds due should the Client cancel the booking or reduce the days required once the booking has been made and confirmed on both sides.   In cases where a Candidate is employed for specified dates but continues to work for the Client afterwards or is allowed to remain in the household on a paid or unpaid basis beyond the specified dates, then the Client will be charged the appropriate additional fee. The client will be liable to pay the nanny the agreed rate for days they have booked even if they cancel them.
  6. Outstanding Kids Agency will issue an invoice after the Client has accepted a Candidate – verbally or through written instruction – for employment.  Fees for temporary placements are payable by the Client within 3 days of the invoice being issued. For all fees not settled in accordance with Outstanding Kids Agency’s Terms & Conditions of Business are subject to an additional 15% surcharge on each re-invoice which may occur every 7 days.  This is cumulative and will be added to each invoice until it is paid.

Fees for permanent placements are payable by the Client within 14 days of the invoice being issued or advance of the booking commencing, whichever soonest.   For all fees not settled in accordance with Outstanding Kids Agency’s Terms & Conditions of Business are subject to an additional 15% surcharge on each re-invoice which may occur every 7 days.  This is cumulative and will be added to each invoice until it is paid.  No VAT is charged. 

Employment Contract & Client Responsibility

Should the Client wish to interview and/or employ a Candidate outside of London, the Client is responsible for paying all travel expenses incurred by the Candidate for the return travel.

Outstanding Kids Agency holds no responsibility for the Client and Candidate’s employment contract and such matters are to be arranged between Client and Candidate.  Outstanding Kids Agency may offer a template Employment Contract, which the Client may use as a guide or point of reference.  Once the contract between Client and Candidate is drawn, the Client is responsible for the submitting a copy to Outstanding Kids Agency.  This is in line with The Conduct of Employment Agencies and Employment Business Regulations 2003 (effective April 6, 2004). Outstanding Kids Agency is not liable for any losses, personal injury or death resulting from its negligence.  The Client assumes full legal responsibility for their employee’s Tax and National Insurance deductions.

Additional to Outstanding Kids  Agency taking up references on the Candidate, the Client agrees to also satisfy himself as to the suitability of any Candidate and shall take up any references provided by the Candidate and/or Outstanding Kids  Agency before engaging the Candidate in employment.  The Client shall be responsible for obtaining work and other permits for the Candidate where necessary.  It is the responsibility of the Client to inspect original employee documentation as it is not always possible for Outstanding Kids Agency personnel to do so. Client holds full responsibility for the arrangement of any medical examinations and/or investigations into the medical history of the Candidate and qualifications as may be required by law. The Client shall ensure that any nanny the Client employs has public liability insurance and the Client shall also ensure the Client has employers’ liability insurance in force for any nannies the Client employs.

Outstanding Kids Agency provides a complete service to parents – making the whole process as simple as possible.  Additional to finding the ideal experienced nanny for you and your family, we can help you in the following if requested: nanny contracts, nanny pay, nanny tax, paediatric First Aid courses, nanny DBS checks, advice on Ofsted registration, auto enrolment etc.

The contract above represents our exact Terms & Conditions of Business.

Outstanding Kids ………………………………………………………….

Parents ……………………………………………………………………….